During the first fourteen days of your new broadband service your speeds will fluctuate and you may get intermittent connection issues as it will be testing to determine the fastest speed your line will support. Your speeds are more likely to stabilize at a higher speed if you leave your router on continuously. For ADSL, we recommend connecting your router to your master telephone socket to maximize performance.
We will provide you with the fastest broadband connection that your line will reliably support. The download speed that you get will depend on a number of factors including the quality of your telephone line and the length of the line between your property and the telephone exchange.
Broadband speed may be limited by general congestion on the internet or a number of heavy broadband users connecting to the same telephone exchange as you.
Your download usage is measured against what you download from the internet. This is not just downloading a file from a website but includes activities such as, watching videos on websites and listening to radio stations over the internet.
The activities below are examples of what will count towards your download usage allowance each month:
- Internet browsing
- Streaming video from sites such as YouTube and BBC iPlayer
- Online Gaming
- Please note that anything you upload does not affect your monthly download usage allowance.
Spectrum Internet will contact you by email once you start to near your bandwidth threshold at 80%. At 100% you’ll be notified again if you reach your usage allowance for the month. Spectrum Internet will not charge you for the first month you go over your limit but if you continue to exceed your monthly data allowance there will be a fee.
There are a number of checks to make when troubleshooting as to why your broadband connection is dropping. Some suggested actions or reasons are listed below.
- Change your broadband micro filter
- Plug the broadband router in the BT master socket
- Faulty broadband router
- Check if there is a dial tone of your telephone. If not, contact your telephone line provider and request that they run a line test
- If your device is having trouble connecting the wireless, change the wireless channel on your router
The Spectrum WiFi network uses secure sign-in and authentication protocols. If you're Spectrum Internet customer, choose the Spectrum WiFi Plus network (when available). It provides an additional layer of encryption (security).
If you want to watch all your basic cable channels on your television, Contour TV is the cable package for you. Contour TV starts with a great channel lineup including local broadcast channels, ESPN, Disney, Discovery, History, A&E, TNT, HGTV & more, plus gives you the flexibility to pick and choose any additional channel paks you may want to add to your cable service the future. It's the best of both worlds -- get your basic cable channels, with room to grow.
Your Cox TV Channel lineup is available online here or on our Contour TV app for Android and Apple devices.
Yes, with Contour TV you can add your favorite premium channels (HBO, STARZ, Cinemax, SHOWTIME) and channel paks including sports, movie, entertainment, news and Latino channels. TV Starter only supports a limited basic cable lineup, so additional channels cannot be added.
Streaming TV is available for most of your channels and favorite TV shows inside and outside of your home when you use the Contour app and have an Internet connection. Learn more about the Contour app, including how to download the mobile app and watch TV using your web browser, here. Plus, enjoy free access to TV Everywhere network apps for channels you subscribe to.
Cox does not sell digital receivers. If you already own a digital TV receiver, we lease CableCARDs that work with certified compatible CableCard retail devices, like TiVo. It's the perfect solution to provide you with the cable TV experience you are looking for without the added charges of renting equipment you've already invested in.
No, On Demand does not count towards your Internet data plan usage. Here are a list of Cox-provided services that do not count towards your monthly internet data plan:
Watching live or On Demand content via the Contour app
Watching On Demand content via a Cox HD receiver or Cox DVR
Watching Cox On Demand for TiVo
Cox Digital Telephone services
Cox Homelife services
What features come with the new bundled Contour TV experience?
By bundling your Contour TV with Internet Preferred 100 or higher, you unlock great features. With an innovative on-screen guide, Smart Search, voice remote control, up to 1,000 hours of DVR storage and much more, the new Contour is a TV service to experience – not just watch. Find your favorite shows and channels quickly by speaking into your remote control. Plus, with our unparalleled high-speed Internet, it's a bundle package you don't want to miss out on. Learn more by exploring the Cox Contour experience.
Yes! If you already own a digital receiver, we lease CableCARDs that work with certified compatible CableCard retail devices, like TiVo. It's the perfect solution to provide you with the cable experience you are looking for without the added charges of renting equipment you've already invested in.
Instant TV access allows you to stream all your out of home TV channels and shows ahead of your scheduled installation date. After your order is complete, simply register for your Cox My Account and download the Contour TV App from the Google Play Store or Apple App Store to your devices. Use your account to stream great entertainment while you wait. In addition to the Contour TV App, you also have the option of Watching TV Online or watching TV via the many TV Network Apps available in your channel lineup.
Cox now offers the Wireless 4K Contour Stream Player which includes all of the great Contour features with the flexibility to place your TV anywhere; no cable outlet needed. A Panoramic Wifi Gateway from Cox is required; other restrictions may apply.
All Cox phone and Internet bundles feature the Telephone Premier service, which includes unlimited nationwide calling and unlimited international calling to landlines in Mexico and Canada. Internet speeds range from 30 Mbps to 1 Gigabit, where available. Get the best of both worlds by combining phone and internet options with Cox.
Cox offers a wide range of Internet speeds and Contour TV options to suit the unique needs of your household. Combine TV and Internet options into the best package for your needs.
In most cases bundling services saves consumers money by giving them access to options at much less than individual package costs. By combining TV, Internet, Phone and even Home Security and Automation, you can take advantage of better prices as well as having one company service all of your digital needs.
Instant TV access allows you to stream all your out of homeTV channels and shows ahead of your scheduled installation date. After your order is complete, simply register for your Cox My Account and download the Contour TV App from the Google PlayStore or Apple App Store to your devices. Use your account to stream great entertainment while you wait. In addition to the Contour TV App, you also have the option of Watching TV Online or watching TV via the many TV NetworkApps available in your channel lineup.