The pros and cons of internet service providers in 2023
Matthew Harrington
November 13, 2024
When it comes to internet service providers, finding the right one for you can be tough. You can feel a little overwhelmed with so many choices and internet plans to choose from.
As you compare internet service providers (ISPs), it's important to understand the advantages and disadvantages of the most popular choices. The top broadband providers in the United States offer a variety of service levels and features, so it's essential to compare your options before you commit to one.
HomeLinkd knows the struggle, and we're here to help. We've got all the information you need about some of the top-ranked internet providers in the country.
What is an internet service provider (ISPs)?
An internet service provider (ISP) is a company that provides internet access to users. ISPs can be cable companies, telephone companies, mobile phone companies, or other types of providers.
An ISP can be one or more of the following:
Fiber internet provider
Cable internet provider
DSL internet provider
Satellite internet provider
The type of internet connection you have will determine the speeds you can get. For example, fiber optic cables offer the fastest speeds available, while copper wires are slower.
What are the different types of broadband internet?
There are five different connection types:
Satellite internet
Satellite internet is beamed to your home from orbiting satellites, and it's available almost anywhere. It's a good option for people who live in rural areas or other places where terrestrial broadband options are either unavailable or very slow.
Satellite internet speeds are also generally slower than other types of broadband, so it might not be the best choice if you're an urban dweller who needs lightning-fast speeds for things like online gaming or streaming 4K video. However, satellite technology is constantly improving, and speeds are getting faster all the time.
Satellite internet is also generally much more expensive than other types of broadband, so it's also not the best choice if you're on a tight budget. However, if you need broadband and there's no other option available, satellite internet can be worth the extra cost.
Cable internet
Cable internet uses the same cables that deliver TV service to your home, and it's available in most areas. It's a good choice if you need fast speeds for things like online gaming or streaming online.
Cable internet speeds are generally faster than satellite speeds, but are slower when compared to fiber-optic speeds. Cable internet is also generally more expensive than other types of broadband.
Fiber internet
Fiber internet uses thin, flexible fibers of glass or plastic to deliver high-speed internet to your home. It's available in some areas, but it's not as widely available as other types of broadband.
Fiber internet is the fastest type of broadband currently available, so it's an excellent choice if you need lightning-fast speeds for data-intensive activities things. However, fiber internet is also generally more expensive than other types of broadband, so it's not the best choice if you're on a tight budget.
DSL (Digital Subscriber Line) internet
DSL internet uses the same copper phone lines that deliver telephone service to your home and is available in most areas.
DSL speeds are generally slower than cable and fiber speeds, so if you're looking for something with ultra-fast speeds, it might not be the best choice. However, DSL is less expensive than other types of broadband, so it's a budget-friendly choice.
Dial-up Internet
Dial-up internet uses a regular telephone line to deliver internet service to your home. It's not as fast as other types of broadband. However, dial-up internet is the least expensive type of broadband, so it's the perfect choice if you're on a tight budget.
Comparing internet providers: Their pros and cons
When you're shopping for the best internet service available, it's important to compare different providers to find the best deal. But with so many providers and options available, it can be hard to know where to start.
Here's a look at some of the biggest broadband providers in the United States and what they offer:
AT&T
AT&T is one of the biggest broadband providers in the United States. It offers a variety of plans with different speeds and prices.
AT&T's network is reliable and fast, and its customer service is generally good. However, AT&T's prices are higher than some other providers, and its data caps can be restrictive if you use a lot of data.
Pros:
Reliable network
Fast speeds
Good customer service
Cons:
High prices
Data caps can be restrictive
Some plans require a contract
Spectrum
Spectrum is also one of the largest broadband providers in the United States, with its parent company being Charter Communications.
Spectrum is a cable provider that delivers internet in many areas. They offer some of the fastest internet speeds available, and their prices are generally lower than other providers. However, Spectrum's customer service is not as good as some other providers, and its data caps can be restrictive if you do a lot of data-intensive activities online like gaming.
Pros:
Offers gigabit speeds in some areas
No data caps
No contracts
Cons:
Customer service is not as highly-rated as others
There is a monthly fee for WiFi
Plans monthly fee increases after the promotional period ends
EarthLink
EarthLink is a nationwide internet service provider that has been in business since 1994. It's trusted and reliable.
EarthLink offers high-speed internet with no data caps and no contracts. Their prices are generally lower than other providers, but their customer service is not as good as some other providers.
Pros:
No data caps
Offers fiber and wireless internet access plans
Affordable high-speed plans
Cons:
Customer service is not as highly-rated as other providers
Slow speeds in some areas
CenturyLink
CenturyLink is another big player in the internet service provider industry. They are established and have been operating for over 60 years.
CenturyLink offers a variety of plans with different speeds and prices. Their customer service is generally good, but their prices are higher than some other providers.
Pros:
You can build your own plan
No hidden equipment and installation fees
Good customer service
Cons:
High prices
Data caps can be restrictive
Cox Communications
Cox Communications is a cable internet provider that offers a variety of plans with different speeds and prices. Cox internet offers medium to high-speed internet options, but their slower-speed options are not as competitive as other providers.
Pros:
No equipment or installation fees for new customers
Speeds up to 940 Mbps
Good customer service
Cons:
Prices are higher than some other providers
Data caps
Frontier FiOS
Frontier FiOS has some of the fastest internet speeds in the U.S. and is available in over 29 states. Frontier offers internet users a variety of plans through DSL, cable, and fiber internet. A few of its plans are location-dependent - so make sure to use your zip code on our tool to see if Frontier is available in your area.
Pros:
Uncapped data limit
Wide variety of packages and bundles
Has an easy-to-use mobile app
Cons:
Hidden fees on some plans
Limited availability in some areas
5 things to consider when choosing an ISP
Here are 5 things to keep in mind when you're ready to choose an internet provider:
Cost
How much you’re willing to spend on internet service each month is a big consideration. Many providers offer introductory rates for the first 12 or 18 months, after which your bill will go up. Be sure to compare the regular monthly price of plans so you’re not surprised by an increase later on.
Contracts
Most ISPs require a one or two-year contract. Some providers may charge an early termination fee if you cancel before your contract is up, so be sure to read the fine print before signing anything.
Data caps
Data caps are becoming increasingly common, especially with cable and DSL providers. These caps limit the amount of data you can use each month, and if you go over your limit, you’ll be charged additional fees. Be sure to compare data caps when choosing an ISP.
Speed
The speed of your internet connection is important, especially if you work from home or need to stream video or download large files. Compare the promised speeds of different plans before signing up for service.
Customer service
If you have a problem with your internet service, you’ll want to be able to reach customer service easily. Do your due diligence to compare the customer service offerings of different providers before making a decision.
Home internet: What internet speed do I need?
The answer to this question depends on a few factors, including how many people live in your household and how you use the internet.
If you live alone and only use the internet for light activities like checking email and browsing the web, you can get away with a slower speed between 10 - 15 Mbps. However, if you have multiple people in your household who all use the internet at the same time for activities like streaming video or playing online games, you’ll need a faster speed, around 50 Mbps or higher.
In general, here are the minimum speeds you’ll need for different activities:
Email and web browsing: 1 - 5 Mbps
Streaming video: 5 - 10 Mbps
Online gaming: 25+ Mbps
Downloading files: 25+ Mbps
Of course, these are just general guidelines. The best way to figure out the speed you need is to compare your internet usage with the speeds offered by different providers.
Find everything you need with HomeLinkd
Looking for a new internet or TV provider can be overwhelming, but HomeLinkd is here to help. We offer an easy way to compare providers and find the best plan for your needs.
Find and compare internet providers, today.
Written by:
Matthew Harrington
I’m Matthew, your go-to tech enthusiast who loves diving deep into the ‘how’ and ‘why’ of all things technology. My day job? Breaking down complex systems so you don’t have to! When I’m not geeking out over the latest gadgets, you’ll find me exploring new coding languages or reading about future tech trends. I believe every technical problem has a solution, and I’m here to guide you through them, step by step.
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